|Starbucks' Salted Caramel Hot Chocolate|
Foodies love to think about what they're going to eat and drink way before the actual moment of ingestion. Could be because they love to think about their favorite hobby, and if you only think about what you're eating and drinking while eating and drinking it, the whole pleasurable event is over way too soon. In my opinion, that's why all roads leading to the tasting moment also contribute to a foodie's bliss.
In an episode of “Top Chef” this year, host/producer Tom Colicchio said, "People come to a restaurant for food, but they come back for service." How true! Customer service is a huge and often taken for granted part of any buying experience, whether the buyer is a foodie or not. When there are bumps in the road to acquiring what a person can't wait to taste, that leaves a lingering malaise and can result in a customer lost.
It's only a few days until Halloween. What better time, then, to share a few scary tales from the customer service crypt. The scary-meter below refers to when I, as customer, realized a particular business was scaring me with its cluelessness and/or lack of sanity with regard to basic customer service.